Refund policy
30-Day Money-Back Guarantee
At Modora Auto, your satisfaction is our priority. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund of the purchase price.
To qualify for a return, items must be returned in their original condition, including all original packaging and accessories.
How to Start a Return
Starting a return is easy.
Simply email our support team at support@labout.com with your order number and the reason for your return.
Once your request has been reviewed, we'll provide you with return instructions and the return shipping address.
After shipping your return, please send us the tracking number so we can monitor its progress.
Refund Processing
Once your returned item has been received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Conditions
To be eligible for a refund, returned items must:
- Be returned within 30 days of delivery.
- Be in their original condition with all included accessories and packaging.
- Show no signs of misuse, intentional damage, or excessive wear.
For hygiene and safety reasons, products that have been heavily used, damaged by improper use, or altered after delivery may not qualify for a refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@labout.com.
Please include your order number along with clear photos of the product and packaging. We'll gladly arrange a replacement or provide a full refund at no additional cost.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect due to our error.
For your protection, we recommend using a trackable shipping service, as Modora Auto cannot be responsible for returns lost during transit.
Sale Items
Items purchased during promotional events, clearance sales, or marked as "Sale" or "Final Sale" are not eligible for return or refund unless they arrive damaged, defective, or incorrect.